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Only getting 20 out of 150 mbps

New Poster

Only getting 20 out of 150 mbps

Can anyone tell me why my speeds are slow?

Event log.

Time Event ID Event Level Description
5/14/2019 2:29 84000700 5 RCS Partial Service;CM-MAC=2c:95:69:f7:7a:05;CMTS-MAC=00:01:5c:a8:a0:53;CM-QOS=1.1;CM-VER=3.0;
5/14/2019 2:30 82000500 3 Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=2c:95:69:f7:7a:05;CMTS-MAC=00:01:5c:a8:a0:53;CM-QOS=1.1;CM-VER=3.0;
5/14/2019 2:30 84000700 5 RCS Partial Service;CM-MAC=2c:95:69:f7:7a:05;CMTS-MAC=00:01:5c:a8:a0:53;CM-QOS=1.1;CM-VER=3.0;
5/14/2019 2:30 84020200 5 Lost MDD Timeout;CM-MAC=2c:95:69:f7:7a:05;CMTS-MAC=00:01:5c:a8:a0:53;CM-QOS=1.1;CM-VER=3.0;
5/14/2019 2:30 84000700 5 RCS Partial Service;CM-MAC=2c:95:69:f7:7a:05;CMTS-MAC=00:01:5c:a8:a0:53;CM-QOS=1.1;CM-VER=3.0;
5/14/2019 2:30 84020200 5 Lost MDD Timeout;CM-MAC=2c:95:69:f7:7a:05;CMTS-MAC=00:01:5c:a8:a0:53;CM-QOS=1.1;CM-VER=3.0;
5/14/2019 2:30 84000700 5 RCS Partial Service;CM-MAC=2c:95:69:f7:7a:05;CMTS-MAC=00:01:5c:a8:a0:53;CM-QOS=1.1;CM-VER=3.0;
5/14/2019 2:30 82000500 3 Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=2c:95:69:f7:7a:05;CMTS-MAC=00:01:5c:a8:a0:53;CM-QOS=1.1;CM-VER=3.0;
5/14/2019 2:30 84020200 5 Lost MDD Timeout;CM-MAC=2c:95:69:f7:7a:05;CMTS-MAC=00:01:5c:a8:a0:53;CM-QOS=1.1;CM-VER=3.0;
5/14/2019 2:30 84000700 5 RCS Partial Service;CM-MAC=2c:95:69:f7:7a:05;CMTS-MAC=00:01:5c:a8:a0:53;CM-QOS=1.1;CM-VER=3.0;
5/14/2019 2:31 84020200 5 Lost MDD Timeout;CM-MAC=2c:95:69:f7:7a:05;CMTS-MAC=00:01:5c:a8:a0:53;CM-QOS=1.1;CM-VER=3.0;
5/14/2019 2:31 84000700 5 RCS Partial Service;CM-MAC=2c:95:69:f7:7a:05;CMTS-MAC=00:01:5c:a8:a0:53;CM-QOS=1.1;CM-VER=3.0;
5/14/2019 2:31 82000500 3 Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=2c:95:69:f7:7a:05;CMTS-MAC=00:01:5c:a8:a0:53;CM-QOS=1.1;CM-VER=3.0;
5/14/2019 2:31 84000700 5 RCS Partial Service;CM-MAC=2c:95:69:f7:7a:05;CMTS-MAC=00:01:5c:a8:a0:53;CM-QOS=1.1;CM-VER=3.0;
5/14/2019 2:31 84020200 5 Lost MDD Timeout;CM-MAC=2c:95:69:f7:7a:05;CMTS-MAC=00:01:5c:a8:a0:53;CM-QOS=1.1;CM-VER=3.0;
5/14/2019 2:31 84000700 5 RCS Partial Service;CM-MAC=2c:95:69:f7:7a:05;CMTS-MAC=00:01:5c:a8:a0:53;CM-QOS=1.1;CM-VER=3.0;
5/14/2019 2:31 82000500 3 Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=2c:95:69:f7:7a:05;CMTS-MAC=00:01:5c:a8:a0:53;CM-QOS=1.1;CM-VER=3.0;
5/14/2019 2:31 84000700 5 RCS Partial Service;CM-MAC=2c:95:69:f7:7a:05;CMTS-MAC=00:01:5c:a8:a0:53;CM-QOS=1.1;CM-VER=3.0;
5/14/2019 2:31 84020200 5 Lost MDD Timeout;CM-MAC=2c:95:69:f7:7a:05;CMTS-MAC=00:01:5c:a8:a0:53;CM-QOS=1.1;CM-VER=3.0;
5/14/2019 2:31 84000700 5 RCS Partial Service;CM-MAC=2c:95:69:f7:7a:05;CMTS-MAC=00:01:5c:a8:a0:53;CM-QOS=1.1;CM-VER=3.0;
Expert

Re: Only getting 20 out of 150 mbps

Please also post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.




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Expert

Re: Only getting 20 out of 150 mbps

There's no way to tell just from that. We also have no idea what's been going on in your network, or what you have personally done to troubleshoot.

 

Start here:


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Official Employee

Re: Only getting 20 out of 150 mbps

Nickpsycb, if you can post the signal levels requested here, that would be great. Also, are you using a router? Are you hardwired into your modem? 

 

 


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