I've been trying to get my essay finished all weekend and have been going to starbucks in order to do so, hoping this was just a temparary problem. Normally, these internet issues get resolved on their own with time, but I really need it up in running well by tonight.
I've noticed I'm only able to access IPv6 websites but not connect to IPv4 websites; that hinders my research, because most of the web isn't IPv6. At times, it does allow to connect, but only for a few minutes before giving me issues again. I've tried doing a reset 3 times already, and every agent I've been transferred to would only give me the option for them to send a reset signal and or a tech out. A supervisor told me that having access to google means that the internet was working fine. I think what I really need is for my modem's infomation and reprovision it back, that way my IP won't show up as 0.0.0.0. Is there anyway for that to be done?
I've asked a Comcast employee to help you. You should expect a reply in this thread.
Hi, edpos1 - Please private message me your full name, the account holder's name as it's listed on the billing statement, a phone or an account number and I will check what is causing an issue with IPv6 websites. Click on my name ComcastElla, then click Private Message Me.
FWIIW, have an employee confirm that the RF / HFC / CM MAC address of the device has been used to provision it rather than the WAN MAC address (if there is one) ? What is the exact make and model number of the *modem* ?