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Ongoing internet outages and major speed issues

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Ongoing internet outages and major speed issues

I have been trying to talk to a real person about this issue, but no luck via the phone or chat.

 

My internet is super slow from what it is supposed to be at, which is 200 mbps. It has been down to 30 mbps for the past week off and on, with the recent few days being around 90% at or below 30 mbps. I will also completely lose connection around 5 times a day, and recently over the past couple of days my network has gone down to .5 mbps (But still having internet) 20+ times a day. 

 

I need this fixed as I am depending on my internet service for work and am paying for 200 mbps.

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Expert

Re: Ongoing internet outages and major speed issues

Start here;


https://forums.xfinity.com/t5/Your-Home-Network/Internet-Troubleshooting-Tips/m-p/3310447#M316652

 



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