Community Forum
I am experiencing intermittent connection issues with my Wifi connection, and I am having trouble determining if the issue is caused by the MG7315 or my ISP connection. I looked at the event log, and I'm seeing the following errors:
Time Not Established | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire QAM/... |
Time Not Established | Critical (3) | No Ranging Response received - T3 time-out;CM-MAC=00:40:36:6... |
Sun Jun 07 12:58:32 2020 | Critical (3) | Resetting the cable modem due to docsDevResetNow |
Time Not Established | Critical (3) | No Ranging Response received - T3 time-out;CM-MAC=00:40:36:6... |
Sat Jul 25 11:21:44 2020 | Critical (3) | Started Unicast Maintenance Ranging - No Response received -... |
Time Not Established | Critical (3) | No Ranging Response received - T3 time-out;CM-MAC=00:40:36:6... |
Mon Jul 27 02:01:37 2020 | Critical (3) | Started Unicast Maintenance Ranging - No Response received -... |
Mon Jul 27 06:43:59 2020 | Critical (3) | Resetting the cable modem due to docsDevResetNow |
Time Not Established | Critical (3) | No Ranging Response received - T3 time-out;CM-MAC=00:40:36:6... |
Mon Jul 27 11:48:57 2020 | Critical (3) | Started Unicast Maintenance Ranging - No Response received -... |
Mon Jul 27 11:52:21 2020 | Critical (3) | Resetting the cable modem due to docsDevResetNow |
Time Not Established | Critical (3) | No Ranging Response received - T3 time-out;CM-MAC=00:40:36:6... |
Mon Jul 27 12:02:25 2020 | Critical (3) | Resetting the cable modem due to docsDevResetNow |
Time Not Established | Critical (3) | No Ranging Response received - T3 time-out;CM-MAC=00:40:36:6... |
Mon Jul 27 12:11:32 2020 | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire QAM/... |
Time Not Established | Critical (3) | No Ranging Response received - T3 time-out;CM-MAC=00:40:36:6... |
Time Not Established | Notice (6) | Honoring MDD; IP provisioning mode = IPv6 |
Tue Jul 28 16:38:59 2020 | Critical (3) | Started Unicast Maintenance Ranging - No Response received -... |
Does anyone know how I can determine the cause of the issue? Thank you.
Please also post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.