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Not reaching a particular Website with Xfinity, why?

New Poster

Not reaching a particular Website with Xfinity, why?

I've been taking classes on line for about 10 months. Suddenly I cannot reach the website on Xfinity.

I contacted the school they assured me nothing has changed on their end. they made some suggestions like changing my browser, emptying cache removing cookies. Nothing has worked. I can reach the site on my phone or using my computer with a hot spot.  The website is fine I just can't reach it on Xfinity from home. I can reach my bank and other sites on Xfinity just not this site. I tried other devices connected to Xfinity in my home and I still can't get there. 

Any relevant suggestions are welcomed. 

Website is https://ministrydegree.org/login

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Silver Problem Solver

Re: Not reaching a particular Website with Xfinity, why?


@Addison1 wrote:

I've been taking classes on line for about 10 months. Suddenly I cannot reach the website on Xfinity.

I contacted the school they assured me nothing has changed on their end. they made some suggestions like changing my browser, emptying cache removing cookies. Nothing has worked. I can reach the site on my phone or using my computer with a hot spot.  The website is fine I just can't reach it on Xfinity from home. I can reach my bank and other sites on Xfinity just not this site. I tried other devices connected to Xfinity in my home and I still can't get there. 

Any relevant suggestions are welcomed. 

Website is https://ministrydegree.org/login


Do you have another browser you can try?

I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
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Gold Problem Solver

Re: Not reaching a particular Website with Xfinity, why?


@Addison1 wrote: ... I can reach the site on my phone or using my computer with a hot spot ... I just can't reach it on Xfinity from home ...

I can reach the site. When one customer cannot reach a site but others can, it usually means the site is blocking that customer's public Comcast IP. You might try asking the site's admins for help with this. You can look up your IP at https://www.google.com/search?q=IP.

What does a trace to ministrydegree.org show? In Windows, open a Command Prompt window, enter

    tracert -4 ministrydegree.org

and post the output. Mine looks like:

C>tracert -4 ministrydegree.org

Tracing route to ministrydegree.org [72.47.224.110] over a maximum of 30 hops:

 1   15 ms     7 ms     7 ms router1 [192.168.1.1]
 2  23 ms   16 ms   17 ms 96.120.9.181
 3  22 ms   16 ms   15 ms te-0-6-0-0-sur02.york.pa.pitt.comcast.net [162.151.68.57]
 4  23 ms   22 ms  22 ms 96.110.24.214
 5  23 ms   16 ms   16 ms 96.110.25.65
 6  24 ms   26 ms  27 ms be-34-ar01.mckeesport.pa.pitt.comcast.net [69.139.168.141]
 7   32 ms   25 ms  25 ms 4.68.71.133
 8 102 ms   91 ms   95 ms  4.69.216.162
 9 132 ms  113 ms 136 ms 4.53.228.238
10 178 ms 156 ms 142 ms e2.2.cr01.lax01.mtsvc.net [72.10.63.126]
11    91 ms   88 ms   89 ms 72.10.63.106
12   96 ms   89 ms 105 ms agaacqmaqs.c03.gridserver.com [72.47.224.110]

Trace complete.

New Poster

Re: Not reaching a particular Website with Xfinity, why?

Thank you so much for your reply to my question. Today I when to the computer typed in the address and there it was! Nothing I did, it just suddenly worked.

Thank you very much for your time and effort.