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Not getting the speeds i upgraded to

New Poster

Not getting the speeds i upgraded to

I recently upgrded to the 400Mbps speeds from 200 I use to be able to reach 200 230 and after they did the change now im at 170 Mbps the phone support said it may take 24hrs to make the change but they were quick to cut off my cable when i took it off my plan. Any idea or help on this

Expert

Re: Not getting the speeds i upgraded to

What is the exact make and model number of your modem ?

New Poster

Re: Not getting the speeds i upgraded to

surfboard sb6141 is the modem. I was told it would work with the speeds I upgraded to its the whole reason i upgraded. 

Expert

Re: Not getting the speeds i upgraded to

That modem is not compatible with the 400 Mbps speed-tier. Take a look here to find compatible modems;

 

 

https://mydeviceinfo.xfinity.com/customerinfo

New Poster

Re: Not getting the speeds i upgraded to

The link doesnt work

Expert

Re: Not getting the speeds i upgraded to

Sorry. Try it now.