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Not getting the service speed download of 175mbps , is it my modem?

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Regular Visitor

Not getting the service speed download of 175mbps , is it my modem?

I'm not getting close to the 175mbps on my service that has the speed boost.

I have the

Performance Plus Internet - up to 175mbps

Just getting between 130 to 135mbps download.

Using Airport Extreme.

Using Modem:

Arris Surfboard SB6121

Is it my modem? or is it a config issue on the Xfinity side?

 

 

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Silver Problem Solver

Re: Not getting the service speed download of 175mbps , is it my modem?

Yes it's the modem, it's not capable of the speed.

Check out: https://mydeviceinfo.xfinity.com/

 

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Gold Problem Solver

Re: Not getting the service speed download of 175mbps , is it my modem?


@Jericoc wrote: ... Just getting between 130 to 135mbps download. ...

What @Paraniod said. See https://mydeviceinfo.xfinity.com/device/arris-sb6121-365. Comcast rates the 6121 for a max speed of 136 Mbps, and the device is no longer supported.

Highlighted
Regular Visitor

Re: Not getting the service speed download of 175mbps , is it my modem?

Thank you.


@Paraniod wrote:

Yes it's the modem, it's not capable of the speed.

Check out: https://mydeviceinfo.xfinity.com/

 


 

Highlighted
Regular Visitor

Re: Not getting the service speed download of 175mbps , is it my modem?

Thank you


@BruceW wrote:

@Jericoc wrote: ... Just getting between 130 to 135mbps download. ...

What @Paraniod said. See https://mydeviceinfo.xfinity.com/device/arris-sb6121-365. Comcast rates the 6121 for a max speed of 136 Mbps, and the device is no longer supported.