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Not getting promised speed

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Not getting promised speed

I moved my service to new house and upgraded to higher speed. I am getting third of speed i am paying for at the house. I beed trying to resove this issue since past 4 days and keep getting transfer from one department to another. seeems like no one understand what I am talking about and no one have any idea how to fix this issue. Why dont comcast deliver what they promise? Please help me understand how to resolve this issue.

 

Thanks

Expert

Re: Not getting promised speed

Start here;


https://forums.xfinity.com/t5/Your-Home-Network/Connection-Troubleshooting-Tips/m-p/1253575#M94474

 

Post the requested info from here;


https://forums.xfinity.com/t5/Your-Home-Network/Information-Requested-for-Connection-Related-Posts/m...



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: Not getting promised speed

Hi there, amreen1988. 

 

 

I wanted to touch base with you. 

 

 

How are the services now? Did you use the above links? If so, and you are still experiencing an issue:

 

Can you please private message me your full name? Thank you for posting to our forums. 
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Expert

Re: Not getting promised speed

No posting of the requested info...................



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!