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Not getting internet speed

Regular Visitor

Not getting internet speed

Hello ,

  Xfinity sent me an email telling me that my speed was increased to 300mbs , but speed tests say I am only getting 55mbs . I have a Arris TG1682G gateway .  What could be the problem ? Xfinity has not told me I need a newer gateway . If no help here I will have to call Xfinity . Please help me avoid that....lol

Expert

Re: Not getting internet speed

Is this with a WiFi connection ? If so, for a test, does a computer hardwired directly to the router / gateway device with an ethernet cable have the same problem ?



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Contributor

Re: Not getting internet speed

i have gotten close to 600 Mbs with the tg1682g on wifi, so its capable of your speed plan

Regular Visitor

Re: Not getting internet speed

The tests are on an ethernet connection , my desktop computer , I have not checked the WIFI speed .

Expert

Re: Not getting internet speed

Have you tried power-cycling the gateway device ?



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Regular Visitor

Re: Not getting internet speed

Just tried that , no change , 53.5mbs on Xfinities speed test .

Expert

Re: Not getting internet speed

It may not actually be available on your local system yet. We've seen many posts here indicating that some of the notification e-mails are being sent prematurely.


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Regular Visitor

Re: Not getting internet speed

Ok , I will just wait and keep checking it for a while . Thank you for your time and help .

Expert

Re: Not getting internet speed

Quite welcome !! 🙂


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