I called the number and yes as you stated they are aware of the issue. I have an open ticket also I will continue as well thanks for the info it did save me some time when I called my local comcast in my area San Leandro Ca they were clueless. I like to reset your modem as a fix. Wish me luck
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Mark the post as Best Answer!