Community Forum

Noise Filter

GerGar
Regular Visitor

Noise Filter

Why is my noise filter causing packet loss/ degraded internet performance and how do I fix it?

CCAndrew
Diamond Problem Solver

Re: Noise Filter

Get your noise fixed so you can remove the filter?

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GerGar
Regular Visitor

Re: Noise Filter

Can I fix it by myself? I have scheduled 3 appointments for a technician to come out but no one has ever come by.

GerGar
Regular Visitor

Re: Noise Filter

Also can a noise filter cause packet loss? and how does it cause packed loss?

CCAndrew
Diamond Problem Solver

Re: Noise Filter


Can I fix it by myself? I have scheduled 3 appointments for a technician to come out but no one has ever come by.
________
No, it could be anything from the drop all the way to the equipment. I’ll escalate it to an Official Employee

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GerGar
Regular Visitor

Re: Noise Filter

ok thanks, also just curious can a noise filter cause packet loss? and how does it cause packet

loss?

ComcastTambrey
Official Employee

Re: Noise Filter

Hello, GerGar! Welcome to the Xfinity Forums. Just like many others, I've been spending more time at home lately, so I can understand how important it is to have internet services that are functioning properly. I would love to work with you and take a closer look to see what can be done about fixing your degraded connection. Please send me a private message with your first and last name, as well as your service address so I can assist. 

 

 To send a private message, click my name "ComcastTambrey", then click "send a message".


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