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No power or lights on the modem at all...

New Poster

No power or lights on the modem at all...

Everything is connected correctly, LAN, ethernet, cable, etc. There are no flashing lights or indicators on at all though. It's plugged into a power strip and everything else (dvr, tv, Blu ray,) are all working.
New Poster

Re: No power or lights on the modem at all...

What? That happen to me today too,  there are no infos or any kind solution for this problem. I guess I will have to stop by Xf office tomorrow. 

Diamond Problem Solver

Re: No power or lights on the modem at all...

If it's not a AC outlet issue, then it's time to take the modem / gateway to the local Comcast office for a swap, or call for service and have a tech bring you one.

 

1-800-266-2278

Valued Contributor

Re: No power or lights on the modem at all...

Make sure the power line is fully inserted into the modem.  If your modem uses a separate power adapter, it may be bad.