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FWIW, the WAN MAC address is the wrong one and is what causes this problem. You need to confirm with them that the RF / HFC / CM MAC address of the modem / device is being used to provision your modem.
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I'm going to try escalating your issue to the Comcast corporate employees that are available to these boards. You should get a reply here in your topic.
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@Ben_ki wrote:same problem, anyone find a fix?
Try contacting ComcastJohnN https://forums.xfinity.com/t5/notes/composepage/note-to-user-id/1125291 via a private forum message. Good luck !
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Good to hear ! ComcastJohnN. The silent hero!!!
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Try posting to Comcast JohnN for help in this thread;
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I am a fellow customer, volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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I am a fellow customer, volunteering my time to help other customers here in the Forums.
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