Xfinity plant
Community Forum
Xfinity globe

No IPv4, only IPv6 after provisioning

New Poster

No IPv4, only IPv6 after provisioning

A Comcast technician recently set my internet connection up. He provided the WAN MAC address first during provisioning, and then the HFC MAC address.

Comcast support is not able to figure out the issue. I can only load ipv6 pages. There is no address for ipv4.


Can you please help me out?

 

Tags (1)
Expert

Re: No IPv4, only IPv6 after provisioning

FWIW, the WAN MAC address is the wrong one and is what causes this problem. You need to confirm with them that the RF / HFC / CM MAC address of the modem / device is being used to provision your modem.

New Poster

Re: No IPv4, only IPv6 after provisioning

I have confirmed that they have the HFC MAC Address on file.

 

They are still not able to provide an IPv4 address to my device. An Arris SBG6950AC2.

Expert

Re: No IPv4, only IPv6 after provisioning

I'm going to try escalating your issue to the Comcast corporate employees that are available to these boards. You should get a reply here in your topic.

Official Employee

Re: No IPv4, only IPv6 after provisioning

 

khr_night, let's check out your provisioning. Please send me a private message with your full name and phone number tied to your residential services for help.

Frequent Visitor

Re: No IPv4, only IPv6 after provisioning

Same problem here SBG7580AC modem. Ongoing issue....