A Comcast technician recently set my internet connection up. He provided the WAN MAC address first during provisioning, and then the HFC MAC address.
Comcast support is not able to figure out the issue. I can only load ipv6 pages. There is no address for ipv4.
Can you please help me out?
FWIW, the WAN MAC address is the wrong one and is what causes this problem. You need to confirm with them that the RF / HFC / CM MAC address of the modem / device is being used to provision your modem.
I have confirmed that they have the HFC MAC Address on file.
They are still not able to provide an IPv4 address to my device. An Arris SBG6950AC2.