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Nighttime internet so slow. I cannot even browse the web. Help!

Regular Visitor

Nighttime internet so slow. I cannot even browse the web. Help!

After 10 pm, I cannot even play a game my home wifi internet becomes so very slow.  I get the spinning wheel but it times out.  I pay for gigabit level of internet.  I noticed this before and I could switch to the XFINITY network (under settings on phone) and it would work for what I was doing.  Now, I do not see the XFINITY network in my list so it is not available to choose.  I can use data on my phone but since I am paying by the gig, I hate to use that as an option.    Please help.

Official Employee

Re: Nighttime internet so slow. I cannot even browse the web. Help!

Hi llovelicorice, I can help look into the signals going to your modem.  Could you please send me a private message with your full name to begin?

 

Thank you


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Official Employee

Re: Nighttime internet so slow. I cannot even browse the web. Help!

Hi Ilovelicorice, thank you for your reply. I have responded to your private message.

 

Thank you 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee

Re: Nighttime internet so slow. I cannot even browse the web. Help!

Hi ilovelicorice,  I haven't heard from you but please reach back out if you still need assistance.

 

Thank you 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!