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New subscriber, modem only allows ipv6 website access

New Poster

New subscriber, modem only allows ipv6 website access

Hello- I have seen many others with the same issue, I had service installed yesterday using an Arris SBG6950AC2. The tech initially submitted the incorrect MAC, I was able to correct that later in the day but now can only access Google, YouTube, etc. Any help would be greatly appreciated.
Regular Contributor

Re: New subscriber, modem only allows ipv6 website access

Maybe @ComcastJohnN can assist here as he has in the past.

Joe V
(not a Comcast employee, just another paying customer)
New Poster

Re: New subscriber, modem only allows ipv6 website access

Yes, I have seen that he was a great resource for resolving this issue, I’d appreciate any help I can get!
Diamond Problem Solver

Re: New subscriber, modem only allows ipv6 website access


@Raidenolsen wrote:
Yes, I have seen that he was a great resource for resolving this issue, I’d appreciate any help I can get!

You could try contacting him about this via a private forum message Here is a direct link to his PM inbox;

 

https://forums.xfinity.com/t5/notes/composepage/note-to-user-id/1125291