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New modems weaker?

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New modems weaker?

Point blank can someone answer this question: are the new modems Comcast is installing weaker than the old ones?


We have lived in our house for over 15 years and never had a problem with dropped signals until recently. Since the tech guy came and installed the new modem the range is awful. Half the house doesnt' get reliable internet now. Shouldnt the tech be getting better and not worse?


And why on earth does the new modem make a constant humming noise? The old ones were silent.


The new modem is a total downgrade.

Official Employee

Re: New modems weaker?

Hello, jmv999999. I can look into your modem and see what I can do.

Can you please private message me your full name? Thank you for posting to our forums. 

To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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