So, I had an older model of the xfinity router about 3 years and have had about 50mbps download speed. the problem was that it would lag out. streaming videos like on hulu would just stop and I would have to reconnect about every 10 minutes. Playing games I would lag so hard that it wasnt even worth trying to play. So I went to the local xfinity store and had them replace it with the new modem, i guess called the xFi.
Plug in the new modem, and when eveything is set-up I did a speed test(this is wired ethernet to desktop by the way). first with the ookla and was telling me I had now a 1mbps speed. tried using the xfinity speedtest and its been giving me anywhere between 3-12mbps. Talked with Rahul on the live chat. he tried resetting the modem and ended up losing the chat due to accidental x-log. second person i talked to on live chat was Panjak, which he tried litterally an hour trying to fix it. updating the setting and restaring the modem again. However at the end the chat was completley disconnected due to I assume a time out. Third time i live chat I talked to Atul which he says