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New XFinity Connection - Not Working

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New XFinity Connection - Not Working

Hi,

I bought an Xfinity internet subscription yesterday with a self-install option. Despite multiple attempts, gateway won't get online light on and US/DS kept blinking instead of steady. Phone support had me restart the gateway and did a bunch of things to no avail. Finally, I have scheduled a tech visit to see what's wrong. My guess is there wiring itself isn't working.

In such a case am I liable to pay for the technician visit or I am better off canceling the subscription itself?

 

Amit

Expert

Re: New XFinity Connection - Not Working

If the other end of the line was disconnected at the tap by them, they can't charge you for reconnecting it. If something is found to be a problem on your side of the demarcation point / grounding block, then you may be charged.



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