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New Modem only using 1 channel Up/Down (30/4 speeds)

New Poster

New Modem only using 1 channel Up/Down (30/4 speeds)

I installed a new modem and it looks like it is only using one downstream channel and one upstream channel since I am getting 30/4 speeds. My status page is attached.image.png I came across a post from a few months ago that says:

 

If you are only seeing one channel up/down and are getting speeds of 30/4 - it means your modem has a default bootfile. @ComcastChe should be able to address this for you Smiley Happy

 

I am wondering if you can also do the same for me.

 

Thank you!

Expert

Re: New Modem only using 1 channel Up/Down (30/4 speeds)

Can't see your pic. Since you are a new poster, it likely needs to be approved by a Forum Admin.

You could try hosting it at one of those free third-party pic hosting sites and post the link to it here.



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New Poster

Re: New Modem only using 1 channel Up/Down (30/4 speeds)

Expert

Re: New Modem only using 1 channel Up/Down (30/4 speeds)

O/k it doesn't appear to be a signal problem. 

 

I'm going to escalate your issue to the Comcast corporate employees that are available to these boards. You should get a reply here in your topic. Good luck !

 



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New Poster

Re: New Modem only using 1 channel Up/Down (30/4 speeds)

Awesome, thank you for your help so far!

Expert

Re: New Modem only using 1 channel Up/Down (30/4 speeds)

Quite welcome ! Smiley Happy



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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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Official Employee

Re: New Modem only using 1 channel Up/Down (30/4 speeds)

Greetings, amr952! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day. I apologize to hear of the issues you are running into with your internet service. That's really frustrating and I want to make sure we can get you up to full speed. Can you please send me a PM with your first and last name so I may further assist you

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.


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Official Employee

Re: New Modem only using 1 channel Up/Down (30/4 speeds)

Hello, amr952. I have not heard back from you and hope you were able to get the issue resolved. If you still need assistance, please feel free to start a new public thread.


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