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New Gateway won’t activate WiFi

New Poster

New Gateway won’t activate WiFi

Got a new gateway and xfininity internet setup today, followed all directions and activated the gateway. All the lights are on and it should be working however the 2.4 and 5 ghz lights have not activated and WiFi is not available to connect too. Have restarted gateway modem multiple times. Any ideas?
Expert

Re: New Gateway won’t activate WiFi

Try resetting it back to factory defaults by depressing and holding in the recessed reset button on the rear for 30 seconds.



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