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New Gateway is humming

GWLopez
New Poster

New Gateway is humming

Just upgraded Xfinity Gateway and it is humming. The hum can be heard from across the room. It sounds like a fan in the devise. Is this a bad unit or the standard for this devise. If it is standard, we will need to change to another model. The hum is distracting.

Thanks for your help.

EG
Expert

Re: New Gateway is humming

It's a known issue. It's a cooling fan. Some are noisier than are others. Have them swap it for another.



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