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New Construction Area

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New Construction Area

I have been having connectivity issues for a month now.

 

The last tech said that my area is new construction and that I would just need to live with it. 


But its very frustrating as I have to constantly reboot my modem.

 

Modem: SBG6400 

 

Here are some of the logs I get:

gonzalezev_0-1602737122417.png

 

Has this happened with anyone else? 

 

 

 

A copy paste of my logs:

Time Not EstablishedNotice (6)Honoring MDD; IP provisioning mode = IPv6
Time Not EstablishedCritical (3)No Ranging Response received - T3 time-out
Wed Oct 14 13:02:40 2020Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=5c:b0:66:a5:54:31;CMTS-MAC=00:01:5c:9d:aa:92;CM-QOS=1.1;CM-VER=3.0;
Time Not EstablishedCritical (3)No Ranging Response received - T3 time-out
Tue Oct 13 07:54:32 2020Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=5c:b0:66:a5:54:31;CMTS-MAC=00:01:5c:9d:aa:92;CM-QOS=1.1;CM-VER=3.0;
Time Not EstablishedCritical (3)No Ranging Response received - T3 time-out
Mon Oct 12 21:11:28 2020Critical (3)Resetting the cable modem due to docsDevResetNow
Mon Oct 12 15:25:36 2020Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=5c:b0:66:a5:54:31;CMTS-MAC=00:01:5c:9d:aa:92;CM-QOS=1.1;CM-VER=3.0;
Time Not EstablishedCritical (3)No Ranging Response received - T3 time-out
Fri Oct 09 23:34:00 2020Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=5c:b0:66:a5:54:31;CMTS-MAC=00:01:5c:9d:aa:92;CM-QOS=1.1;CM-VER=3.0;
Time Not EstablishedCritical (3)No Ranging Response received - T3 time-out
Thu Oct 08 19:27:44 2020Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=5c:b0:66:a5:54:31;CMTS-MAC=00:01:5c:9d:aa:92;CM-QOS=1.1;CM-VER=3.0;
Time Not EstablishedCritical (3)No Ranging Response received - T3 time-out
Thu Oct 01 22:19:23 2020Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=5c:b0:66:a5:54:31;CMTS-MAC=00:01:5c:9d:aa:92;CM-QOS=1.1;CM-VER=3.0;
Wed Sep 30 11:05:38 2020Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=5c:b0:66:a5:54:31;CMTS-MAC=00:01:5c:9d:aa:92;CM-QOS=1.1;CM-VER=3.0;
Wed Sep 30 11:05:34 2020Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=5c:b0:66:a5:54:31;CMTS-MAC=00:01:5c:9d:aa:92;CM-QOS=1.1;CM-VER=3.0;
Time Not EstablishedCritical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=5c:b0:66:a5:54:31;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
Wed Sep 30 10:46:54 2020Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=5c:b0:66:a5:54:31;CMTS-MAC=00:01:5c:9d:aa:92;CM-QOS=1.1;CM-VER=3.0;
Wed Sep 30 10:46:54 2020Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=5c:b0:66:a5:54:31;CMTS-MAC=00:01:5c:9d:aa:92;CM-QOS=1.1;CM-VER=3.0;
Wed Sep 30 10:46:35 2020Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=5c:b0:66:a5:54:31;CMTS-MAC=00:01:5c:9d:aa:92;CM-QOS=1.1;CM-VER=3.0;
Wed Sep 30 10:46:35 2020Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=5c:b0:66:a5:54:31;CMTS-MAC=00:01:5c:9d:aa:92;CM-QOS=1.1;CM-VER=3.0;
Wed Sep 30 10:46:29 2020Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=5c:b0:66:a5:54:31;CMTS-MAC=00:01:5c:9d:aa:92;CM-QOS=1.1;CM-VER=3.0;
Wed Sep 30 10:46:29 2020Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=5c:b0:66:a5:54:31;CMTS-MAC=00:01:5c:9d:aa:92;CM-QOS=1.1;CM-VER=3.0;
Wed Sep 30 10:46:21 2020Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=5c:b0:66:a5:54:31;CMTS-MAC=00:01:5c:9d:aa:92;CM-QOS=1.1;CM-VER=3.0;
Wed Sep 30 10:46:21 2020Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=5c:b0:66:a5:54:31;CMTS-MAC=00:01:5c:9d:aa:92;CM-QOS=1.1;CM-VER=3.0;
Wed Sep 30 10:42:48 2020Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=5c:b0:66:a5:54:31;CMTS-MAC=00:01:5c:9d:aa:92;CM-QOS=1.1;CM-VER=3.0;

 

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Expert

Re: New Construction Area

Please also post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.




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