We have xfinity TV and Internet service at our house with the X1 DVR box. As of Monday morning all of our "Smart TV"s and "Smart Blu Ray"s can no longer connect to the Netflix servers. We can watch Netflix on both Android and Apple devices that are hooked to our WiFi. Can watch Netflix on a PC or Android device internet browser connected to Comcast Internet service. We CAN watch Netflix if we use the App on one of our X1 boxes. Simply put I see no other conclusion than Comcast has actively blocked our Smart TVs from accessing Netflix on purpose. Now, if there is another answer I would gladly accept it if we can get Netflix back on our TVs. Thank you.
That makes no sense - if your iOS , Android, PC AND X1 devices can connect to Netflix no problem, then Comcast obviously isn't blocking anything on their end. They're not going to be able to differentiate whether the device connecting is a Smart TV or an iPhone.
When was the last time the firmware on the TVs and Blu-ray players was updated? How are they connected to the network? What band, if wireless? What happens when you run the troubleshooting utility on each affected device? Have you tried resetting each affected device to factory defaults and setting everything up again? What does Netflix say about the issue?
Two Samsung Smart TV. One a 2014 the other a 2017 model. Both Updated with latest software. Then an older Sony Blu Ray. All devices connected fine last week. Nothing has changed on our wireless. Have tested additional apps on all 3 devices. All other apps work perfectly.
Are the affected devices able to connect to the internet in any capacity at all? (Like Amazon VIdeo or YouTube)
Yes. Everything working on every device in my house EXCEPT netflix on two TVs and one blu ray player. Says can't connect to server. Does an in depth test and all 5 US servers show blocked.
You haven't said if you reset the devices, (or at least, signed out and signed back into Netflix), or if you contacted Netflix support.
Ok. Reset Netflix on the 2017 samsung smart TV. Hooked the wireless to my verizonwireless cell phone hot spot. Netflix works fine. Switched back to WiFi that is connected to comcast. Netflix no longer works. Even tried it mid-episode. Buffered 25% and stalled there on comcast. Switched to verizon and off it went.... And as I said, nothing has changed on my WiFi between sunday and monday.