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NetGear Firmware update

Delosiv
New Poster

NetGear Firmware update

I’ve had my internet down for a month. After 5 technician visits to the house and new wires installed an buried from the street to the house and new wires in the house, still no internet service. I bought a new modem and it still does not work.

I noticed the firmware for my NetGear C7800 modem router is old. NetGear says the ISP will update the firmware and Xfinity says they do not and it’s up to NetGear. Either NetGear or Xfinity is lying!
ComcastJamesH
Official Employee

Re: NetGear Firmware update

Greetings, @Delosiv! Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're still having issues with your service, but you have definitely come to the right place for assistance.

If you could send me a private message with your full name, and the name listed on the account (if different), I'd be more than happy to look into this for you.

To send a Private Message, please click on my name (ComcastJamesH) and select “Send a message”.


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EG
Expert

Re: NetGear Firmware update


@Delosiv wrote:
 Either NetGear or Xfinity is lying!

It is Comcast that is responsible for updating the firmware of combo modem / router gateway devices.

 

If you obtain a solution, please post that info here in the open forums so that all readers here may benefit from the exchange. This is in keeping with the spirit of which these public help forums were originally intended. Thank you. @ComcastJamesH 



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!