So back story about my situation. I live in a duplex and have been in the same unit for 5 years and have never had any issues with xfinity. Recently the unit attached to me had been rented out so I now have new neighbors.
I came home from work one day and noticed that there was a guy, not a technician, installing line from the Xfinity box thats outside my unit and running it to my neighbors. Now at first this looked extremely sketchy since everytime I have had Xfinity come out it was always a technician in uniform driving an Xfinity vehicle. This guy was in jeans and a cut off t-shirt and pulled his Mercury Moutaineer around back right by the xfinity box, I have a driveway that goes around back of our duplex that me and the neighbor share. I immediately thought this was not right but since the neighbors just moved in and I havent had xfinity out in a year or two I thought maybe it was a very unprofessional contractor. Well just yesterday I saw the same guy and same vehicle out back of my house and he was working on another project that had nothing to do with Xfinity for my neighbor. So now I am certain that my neighbor had this guy splice our cable outside that is connected to the Xfinity box and ran a it to my neigbors house. Also I have noticed a significant decrease in internet speed and I have Fiber! So who do I contact to come verify this for me? Where do I go from here? Thanks!
Ok did some reconnaissance and took two pictures. Sorry there are a ton of cables from previous occupants who had ATT/direct tv/Xfinity, so I uploaded pics to paint and did some artwork for ya! I pointed out my box and where I believe they might have hooked up there service to mine.
Question, does each subscriber have their own box? I thought that was the standard, correct me if I am wrong. Thanks.
EDIT* Photos wont show when I upload them to forum. So here are links to Imgur. Thanks.
Hi andmol86, we appreciate you reaching out here and posting your concern. I can help schedule a technicain to take a look at this further for you. Please send us a private message with your full name if you still need assistance.
Even with a splice into the line they wouldn't be gettng free service w/o a device tied to them in the billing system since the digital cutover you can't just hook up a TV and have a picture w/o at least a cable card. Modem you can self activate though and setup billing through walled garden activation page.
The bigger issue would be if your having issues with your service after the split and -3db+ drop in signal.
Hello, we haven't heard from you. Please don't hesitate to reach back out and create another post if you need assistance going forward.