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NO IPv4, only IPV6 ( arris sbg7400ac2)

New Poster

NO IPv4, only IPV6 ( arris sbg7400ac2)

I was asked for the MAC address over the phone but I didn’t know there was a difference between the two. I have talked to many CS reps and had a house call. Please help me if you can @ComcastJohnN
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Official Employee

Re: NO IPv4, only IPV6 ( arris sbg7400ac2)

I sent you a PM, but I wanted to reply here as well. You should be all set now. Let me know how it looks from your side.

 

John


I am an Official Comcast Employee.
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New Poster

Re: NO IPv4, only IPV6 ( arris sbg7400ac2)

Totally amazing! You fixed it in 10 minutes!