NO IPv4, only IPV6 ( arris sbg7400ac2)

[Thomas2003]

I was asked for the MAC address over the phone but I didn’t know there was a difference between the two. I have talked to many CS reps and had a house call. Please help me if you can @ComcastJohnN

[ComcastJohnN]

I sent you a PM, but I wanted to reply here as well. You should be all set now. Let me know how it looks from your side.

John

[Thomas2003]

Totally amazing! You fixed it in 10 minutes!