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My wifi is missing

Regular Visitor

My wifi is missing

I started having problems about a day ago, couldn't bring up any websites. So I checked the list in wifi and my account is no longer there. I ended up using one of the hotspots but they're not secure and I need my secure account.  I've done all the troubleshooting fixes you can think of starting with checking all plugs, rebooting everything, running all troubleshooting scans here, and the only thing that was recognized was that there might be a problem with some equipment in my living room. ALL my equipment is in my living room, lol. I guess I'll end up calling for help, but I just wanted to ask here first. WHERE IS MY WIFI ACCOUNT??? Smiley Sad

Expert

Re: My wifi is missing

For giggles, try hard resetting the device to factory defaults by pressing and holding in the recessed reset button on the rear for 30 seconds. You will lose any customized settings.



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Regular Visitor

Re: My wifi is missing

By DEVICE, do you mean the modem/router or the set-top box?
Expert

Re: My wifi is missing

The modem / router *gateway* "device".



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Regular Visitor

Re: My wifi is missing

It's been awhile since I post, but my reply is that I tried your suggestion and many other options. I'm now using hotspots since my network doesn't work. I'm tired of hanging on the phone trying to fix this.

Expert

Re: My wifi is missing

Perhaps it's malfunctioning. If you are renting it from them, try getting it swapped out for another. Good luck !



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Official Employee

Re: My wifi is missing

Hi @ThornyRose2

 

I can help investigate your internet issues. Please send me a message by clicking on my name, "ComcastChe" then click send a message. In the body of this message please verify your first and last name, and the name of the account holder if it's different than yours. 

 

 


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Regular Visitor

Re: My wifi is missing

Thank you! Sent you a message on 12/2/18. 

Official Employee

Re: My wifi is missing

Hi @ThornyRose2

 

Please check your private messages and get back to me about the modem when you have a chance. 


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Expert

Re: My wifi is missing

Ever get it swapped ??



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We ask that you post publicly so people with similar questions may benefit from the conversation.
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