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My modem and router wont connect to Xfinity wireless tv

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My modem and router wont connect to Xfinity wireless tv

Very recently I just changed to Xfinity to take advantage of the wifi and tv. Everything was great connecting the living room to my modem and router then I went upstairs to connect the wireless connection to the upstairs tv and it wont connect to to the wifi. After many hours on the phone I went back to the store and they informed me only the Xfinity modem router will work for Xfinity products. They wanted me to rent theirs for 13.00 a month. No. Is there anyway to use your own router modem to connect to Xfinity wireless tv hub without using the roku. I k how that works but it's not the same.
Diamond Problem Solver

Re: My modem and router wont connect to Xfinity wireless tv

You received correct information, you need to use compatible Comcast equipment to use the wireless boxes. Either use the roku or a cabled box

I am a Retired Official Comcast Employee
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