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My internet goes down 3 times a week ever since I rent Comcast modem...

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My internet goes down 3 times a week ever since I rent Comcast modem...

I was using my own modem, but decided I needed hot spot, so I end up renting comcast modem. I don't know if the modem that comcast gave me is faulty but the modem that I owned, the internet rarely goes down, maybe once a year....Technically, the internet is not down, all the lights are on, the only way I can get hotspot/internet back is by restarting the modem. It's been like this ever since I rented the modem. I tried factory resetting it and power cycling the it as well.

 

Here's my signal my upstream

 https://imgur.com/6ZVCRho

 

Here's my downstream 

 https://imgur.com/FuTcdKA

 

Expert

Re: My internet goes down 3 times a week ever since I rent Comcast modem...

The signal stats are o/k. Try getting it swapped out for another. Good luck !



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