Post the requested info from here;
Hello YanaisyMarrero. We welcome you to the Xfinity Forums and thank you for creating your first post. I can assist with further troubleshooting your internet issues. To get started, please send me a private message and include your full name so I can access your equipment. To send a private message: click my name (ComcastJoeTru) to view my profile. Then click the link that says "Send a message" and there you can private message me.
OP. Please post the info I requested here in public to so as to benefit all readers here.
Hi YanaisyMarrero. Since we didn't see a response from you, this thread has been locked. Please don't hesitate to send me a private message if you continue to need help with this issue, or create a new post if you need assistance with anything else. Thank you.