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My internet connection is EXTREMELY BAD

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My internet connection is EXTREMELY BAD

I have been having having TERRIBLE internet connection for the past three weeks and I call 2-3 times a week. You guys always tell me the same thing but my internet goes back to being HORRIBLE. I honestly don’t know what to do but I just want my internet to be NORMAL at least. The service that you guys provide me is completely unacceptable and my wifi NEEDS to be fixed!!!
Expert

Re: My internet connection is EXTREMELY BAD

Start here;


https://forums.xfinity.com/t5/Your-Home-Network/Connection-Troubleshooting-Tips/m-p/1253575#M94474

 

Post the requested info from here;


https://forums.xfinity.com/t5/Your-Home-Network/Information-Requested-for-Connection-Related-Posts/m...

 



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Official Employee

Re: My internet connection is EXTREMELY BAD

Hello YanaisyMarrero. We welcome you to the Xfinity Forums and thank you for creating your first post. I can assist with further troubleshooting your internet issues. To get started, please send me a private message and include your full name so I can access your equipment. To send a private message: click my name (ComcastJoeTru) to view my profile. Then click the link that says "Send a message" and there you can private message me. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Expert

Re: My internet connection is EXTREMELY BAD

OP. Please post the info I requested here in public to so as to benefit all readers here.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee

Re: My internet connection is EXTREMELY BAD

Hi YanaisyMarrero. Since we didn't see a response from you, this thread has been locked. Please don't hesitate to send me a private message if you continue to need help with this issue, or create a new post if you need assistance with anything else. Thank you.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!