Xfinity plant
Xfinity globe
Community Forum

Must restart modem and router often to use internet

New Poster

Must restart modem and router often to use internet

Using an Arris Surboard SB6141 and a TP-Link TLWR841N

 

 

Downstream Bonding Channel Value
Channel ID 23  24  25  26  27  28  29  30 
Frequency 825000000 Hz  831000000 Hz  837000000 Hz  843000000 Hz  849000000 Hz  855000000 Hz  861000000 Hz  867000000 Hz 
Signal to Noise Ratio 39 dB  39 dB  39 dB  39 dB  39 dB  39 dB  39 dB  39 dB 
Downstream Modulation QAM256  QAM256  QAM256  QAM256  QAM256  QAM256  QAM256  QAM256 
Power Level
The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading
3 dBmV   4 dBmV   4 dBmV   4 dBmV   4 dBmV   4 dBmV   4 dBmV   4 dBmV  

 

Upstream Bonding Channel Value
Channel ID
Frequency 36500000 Hz  23700000 Hz  17300000 Hz  30100000 Hz 
Ranging Service ID 10437  10437  10437  10437 
Symbol Rate 5.120 Msym/sec  5.120 Msym/sec  5.120 Msym/sec  5.120 Msym/sec 
Power Level 38 dBmV  36 dBmV  36 dBmV  37 dBmV 
Upstream Modulation [2] QPSK
[1] 32QAM
[3] 64QAM
 
[2] QPSK
[1] 32QAM
[3] 64QAM
 
[2] QPSK
[1] 32QAM
[3] 64QAM
 
[2] QPSK
[1] 32QAM
[3] 64QAM
 
Ranging Status Success  Success  Success  Success 

 

Signal Stats (Codewords) Bonding Channel Value
Channel ID 23  24  25  26  27  28  29  30 
Total Unerrored Codewords 38232924  38241239  38220736  38249426  38216049  38217068  38218244  38219605 
Total Correctable Codewords 30  10  12  12  53  43  41  11 
Total Uncorrectable Codewords 1618  1396  1460  1402  1470  1554  1465  1451 

 

 

 

Jan 17 2018 18:50:06 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=b0:77:ac:2c:51:e9;CMTS-MAC=00:01:5c:a6:36:50;CM-QOS=1.1;CM-VER=3.0;
Jan 17 2018 18:50:05 5-Warning Z00.0 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=b0:77:ac:2c:51:e9;CMTS-MAC=00:01:5c:a6:36:50;CM-QOS=1.1;CM-VER=3.0;
Jan 01 1970 00:00:19 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=b0:77:ac:2c:51:e9;CMTS-MAC=00:01:5c:a6:36:50;CM-QOS=1.1;CM-VER=3.0;
Jan 01 1970 00:00:15 6-Notice N/A Cable Modem Reboot due to power reset ;CM-MAC=b0:77:ac:2c:51:e9;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0;
Jan 17 2018 18:22:46 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=b0:77:ac:2c:51:e9;CMTS-MAC=00:01:5c:a6:36:50;CM-QOS=1.1;CM-VER=3.0;
Jan 17 2018 18:22:45 5-Warning Z00.0 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=b0:77:ac:2c:51:e9;CMTS-MAC=00:01:5c:a6:36:50;CM-QOS=1.1;CM-VER=3.0;
Jan 01 1970 00:00:20 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=b0:77:ac:2c:51:e9;CMTS-MAC=00:01:5c:a6:36:50;CM-QOS=1.1;CM-VER=3.0;
Jan 01 1970 00:00:15 6-Notice N/A Cable Modem Reboot due to power reset ;CM-MAC=b0:77:ac:2c:51:e9;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0;
Jan 15 2018 13:42:13 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=b0:77:ac:2c:51:e9;CMTS-MAC=00:01:5c:a6:36:50;CM-QOS=1.1;CM-VER=3.0;
Jan 15 2018 13:42:12 5-Warning Z00.0 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=b0:77:ac:2c:51:e9;CMTS-MAC=00:01:5c:a6:36:50;CM-QOS=1.1;CM-VER=3.0;
Jan 01 1970 00:00:15 6-Notice N/A Cable Modem Reboot due to power reset ;CM-MAC=b0:77:ac:2c:51:e9;CMTS-MAC=00:01:5c:a6:36:50;CM-QOS=1.1;CM-VER=3.0;
Jan 15 2018 11:29:32 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=b0:77:ac:2c:51:e9;CMTS-MAC=00:01:5c:a6:36:50;CM-QOS=1.1;CM-VER=3.0;
Jan 15 2018 11:29:31 5-Warning Z00.0 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=b0:77:ac:2c:51:e9;CMTS-MAC=00:01:5c:a6:36:50;CM-QOS=1.1;CM-VER=3.0;
Jan 01 1970 00:00:15 6-Notice N/A Cable Modem Reboot due to power reset ;CM-MAC=b0:77:ac:2c:51:e9;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0;
Jan 02 2018 18:05:40 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=b0:77:ac:2c:51:e9;CMTS-MAC=00:01:5c:a6:36:50;CM-QOS=1.1;CM-VER=3.0;
Jan 02 2018 18:05:39 5-Warning Z00.0 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=b0:77:ac:2c:51:e9;CMTS-MAC=00:01:5c:a6:36:50;CM-QOS=1.1;CM-VER=3.0;
Jan 01 1970 00:00:21 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=b0:77:ac:2c:51:e9;CMTS-MAC=00:01:5c:a6:36:50;CM-QOS=1.1;CM-VER=3.0;
Jan 01 1970 00:00:15 6-Notice N/A Cable Modem Reboot due to power reset ;CM-MAC=b0:77:ac:2c:51:e9;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0;
Jan 01 2018 18:13:42 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=b0:77:ac:2c:51:e9;CMTS-MAC=00:01:5c:a6:36:50;CM-QOS=1.1;CM-VER=3.0;
Jan 01 2018 18:13:41 5-Warning Z00.0 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=b0:77:ac:2c:51:e9;CMTS-MAC=00:01:5c:a6:36:50;CM-QOS=1.1;CM-VER=3.0;
Valued Contributor

Re: Must restart modem and router often to use internet

You need to go into the advanced settings of your network card in Win 10, if that's what you're using.  And from the advanced settings, there are dropdown boxes for setting the channel and other things.  You have to experiment with all the settings like roaming.  I have had to do it with different pc's.  There is no easy answer because everyone's system and location are different.  It can be tweaked for a better connection, and usually it's the channel.  You need a less busy channel.  But you still need to spend alot of time tweaking the settings.  You can also try an open DNS if they are still available.  Just google that.  It might help.

New Poster

Re: Must restart modem and router often to use internet

Would the problem you are suggesting cause the internet to not work altogether? Do you have any ideas about these critical/warning messages are in the logs report?