My Motorola Surfboard SB6120 has an orange (amber) light flashing constantly. I had to reset my wireless router AND my modem to get my "wireless" devices, such as my printer, to work. However, this constantly flashing light doesn't seem normal. Any ideas? This is my own device, not Comcast's.
Thanks for any suggestions.
Depends on what the light indicates. Does it have a label on it? Perhaps it's the link light, indicating that it's passing data back and forth, if so, that's normal.
Go to 192.168.100.1 and check the "Signal" page to verify that the levels look normal. The levels are posted in a stickied post in this forum. Also, you can check the "Logs" page, but these modems are very talkative and there are probably a few red herrings there.
Off - Power is disconnected.
Flashing - This light never flashes.
On (Green) - Power is properly connected.
Off - Receive channel not found.
Flashing - Scanning for a receive (downstream) channel connection
On (Green) - Downstream channel is connected.
On (Blue) - Downstream channel is connected with bonded channels
Off - Send channel not found.
Flashing - Scanning for a send (upstream) channel connection.
On (Green) - Upstream channel is connected.
On (Blue) - Upstream channel is connected with bonded channels.
Off - Internet connection failed.
Flashing - Scanning for network connection.
On - Connected to Internet
Off - No connection to SB6120 Ethernet port detected.
Flashing - Transmitting or receiving data on Ethernet port
On (Amber) - A device, computer or hub, is connected via the Ethernet (10Base-T) or Fast Ethernet (100Base-T) port
On (Blue) - High-speed Gigabit Ethernet connection from SB6120 to PC.