Xfinity plant
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Modem status shows channel issues

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Modem status shows channel issues

The status page of my modem shows that all my download channels have many uncorrectables. My internet quality is always pretty low. I need to know if the SNR numbers are in the proper range, along with the power numbers. Same for upload channels.
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Expert

Re: Modem status shows channel issues

Hi @t_house

Your upstream and downstream power levels/SNR are all very good (see the troubleshooting guide.) The uncorrectables are very minor. Powerecycle the modem and watch the uncorrectables, if they continue to build, it may indicate an issue. Typically the uncorrectable numbers will be in the hundreds of thousands if there is a problem.

 

What issues are you having?