Community Forum

Modem resets every few hours / log full of T3 time outs and uncorrected codewords

Regular Visitor

Modem resets every few hours / log full of T3 time outs and uncorrected codewords

Had a line tech come out and issue persists.  Every few hours, sometimes multiple times in a row, the connection will drop and the modem will reset after a minute or so.  Screenshots of levels and error log attached.  This is the second modem I've used to try and troubleshoot.  New model is a Netgear CM1000.  Any insight would be appreciated.

 

Thanks!

 

modem4.PNGmodem3.PNGmodem2.PNG

Regular Visitor

Re: Modem resets every few hours / log full of T3 time outs and uncorrected codewords

Anyone?  Another tech coming out tomorrow but he'll probably see the signal is fine when he checks and head on out.