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Modem repeatedly disonnects

New Poster

Modem repeatedly disonnects

I've been having problems with the comcast routers and having a lot of issues with connectivity. So I bought a new router and a new modem, but I am still having the same issues. Throughout the course of a day, my modems "online" light will turn off and I wont have internet for anywhere from 30 seconds to 5 minutes. Then the light comes back on and it's like it never happened.
Diamond Problem Solver

Re: Modem repeatedly disonnects

What do the modem's signal stats look like ? Try getting them here;

Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.