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Modem outdated

New Poster

Modem outdated

Internet still not working after 2 weeks, numerous calls, and tech visit!
Expert

Re: Modem outdated

Not much info to go on.... Is this a new install ? Did it ever work ? Is the "Online" indicator light lit steadily ? What is the exact make and model number of the modem ? Is there a router in the mix ?



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Official Employee

Re: Modem outdated

Hi Bb87. We appreciate you visiting and posting on our Forums. We'd like to assist you with your internet issue. In order to better assist, we will need to know a bit more. Can you please answer the questions asked by EG?


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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