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Modem losing activation daily ...

Regular Visitor

Modem losing activation daily ...

my customer-own modem appears to lose its provisioning/activation at least once a day, and that is for all of my devices, which get routed to the Xfinity "Let's get started" screen at "https://register.be.xfinity.com/activate". you could effectively say that my modem is stuck in "ground-hog mode".

 

other Comcast Xfinity customers also appear to have this same problem which has been reported here: "http://forums.xfinity.com/t5/Your-Home-Network/Modem-loses-provisioning-asks-for-reactivation-every-...", and here: "http://forums.xfinity.com/t5/Your-Home-Network/Xfinity-activation-is-required-every-day/td-p/3059193" although i have no idea if the issue has been resolved for them.

 

 

 

 

 

Expert

Re: Modem losing activation daily ...

I've asked a Comcast employee to help you. You should expect a reply in this thread. 


I am not an employee.
Official Employee

Re: Modem losing activation daily ...

Hi willielassiter. I can assist in reviewing your account and modem provisioning, in order to help troubleshoot your recurring activation issue. Please send me a private message and include your full name, service address, and account number so I can access your account.



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Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

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Frequent Visitor

Re: Modem losing activation daily ...

Remember, this is for YOUR convenience, as you might not be recieving the best possible speed. 

https://www.xfinity.com/support/articles/end-of-life-devices

Expert

Re: Modem losing activation daily ...

FWIW, the OP didn't mention the particular make and model number of their modem.



I am not a Comcast Employee.
I am a fellow customer, volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark the post as best answer!