Community Forum

Modem loses signal for long hours daily...

Frequent Visitor

Modem loses signal for long hours daily...

I have an Arris Modem that goes through nearly the same routine daily. From about 9am to 7pm daily, the signal goes away or weakens. No phone or internet. Then it works in the evening until the next morning. When you go into the browser, the modem admin page shows the signal has a range not consistent with what normally works for the modem according to Arris. Not sure if it requires a tech visit, possibly something could be fixed remotely?
Highlighted
Expert

Re: Modem loses signal for long hours daily...

What do the modem's signal stats look like ? Try getting them here http://192.168.100.1 or here http://10.0.0.1

Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.

What is the exact model number of the Arris modem ?

Is this with a router / WiFi connection ?



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!