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Modem keeps disconnecting every couple hours.

New Poster

Modem keeps disconnecting every couple hours.

I have tried multiple brand new modems and I keep getting disconnects every day multiple times. Usually connects back in about 5 minutes. Was using an arris sb6190 but now using a netgear cm700. Same problem. Have had techs out multiple times over the years they’ve even installed a amp to up the power but I’ve been told it’s still at the high end of the range and still causing issues. Last tech was from out here from Michigan and said this area (paducah ky) has horrible old infrastructure and I would likely always have issues because I’m at the edge of their service area. I’m just wondering am I wasting my time and money trying different devices and calling in or is there a possible solution to this issue. I’m at wits end. Here is the new modems statistics.
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Frequency start Value
This field below allows you to modify the frequency the cable modem start with its scan during initialization and registration. Enter the new start frequency and restart the cable modem for it to take effect.
Starting Frequency
Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 549000000 Hz Locked
Connectivity State Ok Operational
Boot State Ok Operational
Security Enabled BPI+
IP Provisioning Mode Honor MDD honorMdd(4)
Downstream Bonded Channels
Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables UnCorrectables
1 Locked QAM 256 1 351000000 Hz 8.9 dBmV 40.3 dB 571 1522
2 Locked QAM 256 2 357000000 Hz 8.0 dBmV 38.9 dB 891 3413
3 Locked QAM 256 3 363000000 Hz 7.6 dBmV 38.9 dB 817 1307
4 Locked QAM 256 4 369000000 Hz 7.8 dBmV 38.9 dB 1095 2248
5 Locked QAM 256 5 375000000 Hz 7.8 dBmV 38.9 dB 522 506
6 Locked QAM 256 6 381000000 Hz 8.9 dBmV 38.9 dB 507 387
7 Locked QAM 256 7 387000000 Hz 9.0 dBmV 40.3 dB 427 356
8 Locked QAM 256 8 393000000 Hz 8.0 dBmV 38.6 dB 568 1400
9 Locked QAM 256 9 399000000 Hz 8.4 dBmV 38.9 dB 385 538
10 Locked QAM 256 10 405000000 Hz 8.5 dBmV 38.9 dB 412 411
11 Locked QAM 256 11 411000000 Hz 9.0 dBmV 38.6 dB 412 440
12 Locked QAM 256 12 417000000 Hz 10.0 dBmV 38.9 dB 388 351
13 Locked QAM 256 13 423000000 Hz 10.3 dBmV 38.9 dB 338 340
14 Locked QAM 256 14 429000000 Hz 9.9 dBmV 38.9 dB 399 386
15 Locked QAM 256 15 435000000 Hz 10.0 dBmV 38.9 dB 412 250
16 Locked QAM 256 16 441000000 Hz 10.0 dBmV 38.9 dB 526 1166
17 Locked QAM 256 17 453000000 Hz 11.1 dBmV 38.9 dB 385 262
18 Locked QAM 256 18 459000000 Hz 11.0 dBmV 38.9 dB 327 284
19 Locked QAM 256 19 465000000 Hz 10.6 dBmV 38.9 dB 235 349
20 Locked QAM 256 20 471000000 Hz 10.0 dBmV 38.9 dB 329 284
21 Locked QAM 256 21 477000000 Hz 9.3 dBmV 38.6 dB 414 1211
22 Locked QAM 256 22 483000000 Hz 9.8 dBmV 38.9 dB 363 281
23 Locked QAM 256 23 489000000 Hz 10.3 dBmV 38.6 dB 225 273
24 Locked QAM 256 24 495000000 Hz 10.6 dBmV 39.2 dB 208 344
25 Locked QAM 256 25 501000000 Hz 9.3 dBmV 38.6 dB 274 343
26 Locked QAM 256 26 507000000 Hz 9.6 dBmV 38.6 dB 319 236
27 Locked QAM 256 27 513000000 Hz 9.0 dBmV 38.2 dB 214 298
28 Locked QAM 256 28 519000000 Hz 8.5 dBmV 37.6 dB 293 347
29 Locked QAM 256 29 525000000 Hz 9.5 dBmV 38.2 dB 320 280
30 Locked QAM 256 30 531000000 Hz 8.6 dBmV 37.6 dB 324 986
31 Locked QAM 256 31 543000000 Hz 7.6 dBmV 38.2 dB 205 268
32 Locked QAM 256 32 549000000 Hz 6.9 dBmV 37.6 dB 559 1113
Upstream Bonded Channels
Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power
1 Locked ATDMA 4 5120 Ksym/sec 16600000 Hz 41.8 dBmV
2 Locked ATDMA 3 5120 Ksym/sec 23000000 Hz 42.5 dBmV
3 Locked ATDMA 2 5120 Ksym/sec 29400000 Hz 42.5 dBmV
4 Locked ATDMA 1 5120 Ksym/sec 35800000 Hz 44.3 dBmV
5 Not Locked N/A Unknown 0 Ksym/sec 0 Hz 0.0 dBmV
6 Not Locked N/A Unknown 0 Ksym/sec 0 Hz 0.0 dBmV
7 Not Locked N/A Unknown 0 Ksym/sec 0 Hz 0.0 dBmV
8 Not Locked N/A Unknown 0 Ksym/sec 0 Hz 0.0 dBmV
Current System Time: Wed Aug 1 20:52:58 2018

Any suggestions I would be greatful. Thank you!
New Poster

Re: Modem keeps disconnecting every couple hours.

Sorry got disconnected again. Here is the event log. Learning how to post my apologies.
19719BD7-85A3-400A-A8D2-C81C0E852874.png
New Poster

Re: Modem keeps disconnecting every couple hours.

Better image of signals.
3B700A27-D059-42EE-A36D-F0455B7C72A3.png