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Modem disconnects days after change in service

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Modem disconnects days after change in service

Last year I changed service. I went from Triple Play to internet only. A couple days later my service went out. It was fixed for a time.
Some time later I bought my own modem, again, days later, my internet service goes down. Eventually it was fixed.
This week I called to lower my bill, successfully, and now days later my service cuts out.
Why does this keep happening?
Expert

Re: Modem disconnects days after change in service

What do the modem's signal stats look like ?  Try getting them here http://192.168.100.1 or here http://10.0.0.1

Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.




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