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Modem Requires Multiple Restarts Daily

Frequent Visitor

Modem Requires Multiple Restarts Daily

A tech came out to my house about amonth ago and improved my connections numbers. Everything worked fine for more than a week. Then I would have to restart the mode every couple of days, then every day. The a couple of time a day. The last few days I have had to restart the modem 5 or 6 times a day. This is very frustrating.  Connection and event log in next two posts:

Frequent Visitor

Re: Modem Requires Multiple Restarts Daily

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Frequent Visitor

Re: Modem Requires Multiple Restarts Daily

Event.jpg

Official Employee

Re: Modem Requires Multiple Restarts Daily

Hi @MarkGW

 

Thank you for posting to the Xfinity Forums. Sorry for the experience you're having with your internet. I can begin investigating your local CMTS and signals to see if I'm able to help isolate a cause. I've replied to your private message. Chat with you soon! 


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Official Employee

Re: Modem Requires Multiple Restarts Daily

Thanks for allowing me to assist you with this @MarkGW. If you need anything in the future, don't hesitate to reach out. Thanks for being a valued customer, take care! 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!