What do the modem's signal stats look like ? Please also post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.
1. Launch a web browser from a computer or mobile device that is connected to the
modem router network.
2. Type http://routerlogin.net or http://192.168.0.1.
A login window opens.
3. Enter the modem router user name and password.
The user name is admin. The default password is password. The user name and
password are case-sensitive.
The BASIC Home page displays.
4. Select Cable Connection.
The Startup Procedure section displays the initialization progress. The page also displays
the status of all downstream and upstream channels.(Scroll down to view all the
channels.) The number of downstream and upstream channels that are locked depends
on the number of channels that your Internet provider uses
Here's a list of things that cause Wifi interference:
The downstream power is on the low side and it may be intermittently fluctuating even lower to out of spec levels. That can cause random disconnects, spontaneous re-booting of the modem, speed, packet loss, and latency problems.
In a self troubleshooting effort to try to obtain better connectivity / more wiggle room, check to see if there are there any excess/unneeded coax cable splitters in the line leading to the modem that can be eliminated/re-configured. Any splitters that remain should be high quality and cable rated for 5-1002 MHz, bi-directional, and no gold colored garbage types like GE, RadioShack, RCA, Philips, Leviton, Magnavox, and Rocketfish from big box stores like Home Depot, Lowes, Target, Wal-Mart etc. Splitters should be swapped with known to be good / new ones to test
If there aren't any unneeded splitters that can be eliminated and if your coax wiring setup can't be reconfigured so that there is a single two way splitter connected directly off of the drop from the street/pole with one port feeding the modem and the other port feeding the rest of the house/equipment with additional splits as needed, and you've checked all the wiring and fittings for integrity and tightness and refresh them by taking them apart then check for and clean off any corrosion / oxidation on the center wire and put them back together again, then perhaps it's best to book a tech visit to investigate and correct.
As I mentioned in my first post, I hate a direct line (Home Run). I have an RG-11 underground from the tap (pedistal) to the side of my house (ground block). That connection is then connected to the line that goes directly to my modem (RG-56 quad shield). At the ground block I did notice, the wire going into my house had a slight bend to it (ALMOST a 90°Angle) which I'm sure doesn't help.
I went to the 4 port tap and found a broken port (not mine, but a neighbors). I fixed his problems he was having. I get all of what he said, but I don't know how to read the modem info.
Your Log shows Wifi interference.
Perhaps, but the poster stated that the device "reboots randomly". "WiFi interference" can not cause that to happen..
Perhaps it would be best for you to get a tech out to investigate. Good luck with it !
"WiFi interference" can not cause that to happen.." Why Not?
You misunderstood me. I'm talking about that "WiFi interference" can't cause it to reboot spontaneously as they have stated in their topic title.
Had tech out. Levels are all fine.
The downstream power levels are still weak / marginal. There is a cable "tilt" problem at the higher frequencies.
I already gave you some self troubleshooting tips upthread. I also stated that if none of them apply then you need to book a tech visit. Good luck with it !
Well they didn't fix it properly. The numbers don't lie.... You'll need to get the techs re-involved or just live with it. The choice is yours...
Bear in mind that if the premises facing techs can not find or fix a problem at your home, it is they who are responsible for escalating it to their line / network / maintenance dept. techs. The problem may lie beyond your home in the local neighborhood infrastructure somewhere but it is their S.O.P. to start at the home.
Thanks for posting back ! It's a bit on the high side, but if it's working for you then let it ride. Good luck !
The upstream power is preferable to be between 40 and 45 dB.