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Modem Packetloss and Disconnects

Regular Visitor

Modem Packetloss and Disconnects

Hello,

I recently upgraded our modem and other xfinity devices in the home and our packetloss/disconnects are more noticeable now. A modem restart does resolve the issue for a short while, but I am finding it necessary to restart it 2x a day and I need to avoid being disconnected.

 

I have been running pingplotter on and off over the last couple weeks when I notice issues. The packetloss always starts on the 2nd hop and continues down from there. Screenshot (4)_LI.jpg

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Expert

Re: Modem Packetloss and Disconnects

Can't see your pics. Since you are a new poster, they need to be approved by a Forum Admin. That could take some time. In the interim, you could try hosting them at one of those free third-party pic hosting sites like Imgur or Photobucket and post the link to them here.



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Regular Visitor

Re: Modem Packetloss and Disconnects

Hey, thanks for your response. I went ahead and uploaded the photos to this site:

https://imgur.com/a/AIKJd1U

Thanks for any insight.

Expert

Re: Modem Packetloss and Disconnects

Post the upstream power level figures as well.



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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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Regular Visitor

Re: Modem Packetloss and Disconnects

Here are the upstream levels:

https://imgur.com/a/cSyUNZC

Regular Visitor

Re: Modem Packetloss and Disconnects

Problem solved: Tech came out and replaced connectors on the phone pole and at my amplifier/splitter and terminated any unused ports on amplifier/splitter to eliminate the signal loss/line noise.  

 

Expert

Re: Modem Packetloss and Disconnects

Glad you got it straightened out !



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