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Modem Online light is not staying on

New Poster

Modem Online light is not staying on

I just got Xfinity last week and when I brought home the modem I had the hardest time getting my modem to work.  Finally, after hours on the phone with a service person, we got it to work.  
Since then, I have had to restart my modem several times and the online light will not stay on or will shut off randomly.  This is my first personal experience with Xfinity and I am not impressed.  I pay for this service, yet I do not get service.  I need this fixed.

Expert

Re: Modem Online light is not staying on

When there is a connection, what do the modem's signal stats look like ? Try getting them here http://192.168.100.1 or here http://10.0.0.1

Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.

What is the exact make and model number of the modem ?




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New Poster

Re: Modem Online light is not staying on

I am not getting anything from those hyperlinks.  and I am not sure of the make and model

New Poster

Re: Modem Online light is not staying on

When the connection is there the two mbps lights blink on and off and so do the tel 1 & 2 lights

New Poster

Re: Modem Online light is not staying on

The Make is Arris Model is TG1682G

Official Employee

Re: Modem Online light is not staying on

Hey there, doby2019. Thank you for reaching out here on the forums. Let's get your internet back up and running. Please send me a PM with your first and last name to get started. 

To send me a Private Message, please click my name “ComcastAlly” and click “send a message.”


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