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Modem Dropping Upstream Connection T3/T4 Error

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Modem Dropping Upstream Connection T3/T4 Error

My router is constantly getting T3/T4 connection errors. A Comcast tech just came out this evening, and everything was working fine when he left, but now am still getting the same errors, as frequently as 5/10 minutes a part.

ocedure Status Comment
Acquire Downstream Channel Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK
Security Enabled BPI+
DOCSIS Network Access Enabled Allowed

Downstream Bonded Channels
Channel Lock Status Modulation Channel ID Frequency Power SNR Corrected Uncorrectables
1 Locked QAM256 29 459000000 Hz 0.3 dBmV 43.8 dB 201 164
2 Locked QAM256 34 465000000 Hz 0.2 dBmV 43.9 dB 245 165
3 Locked QAM256 35 471000000 Hz 0.4 dBmV 43.9 dB 272 302
4 Locked QAM256 36 477000000 Hz 0.5 dBmV 43.9 dB 245 106
5 Locked QAM256 1 483000000 Hz 0.6 dBmV 43.9 dB 228 202
6 Locked QAM256 2 489000000 Hz 0.8 dBmV 44.6 dB 223 115
7 Locked QAM256 3 495000000 Hz 0.9 dBmV 44.6 dB 227 118
8 Locked QAM256 4 501000000 Hz 0.9 dBmV 44.4 dB 246 97

Upstream Bonded Channels
Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power
1 Locked ATDMA 1 5120 Ksym/sec 35800000 Hz 46.5 dBmV
2 Locked ATDMA 2 5120 Ksym/sec 29400000 Hz 46.5 dBmV
3 Locked ATDMA 3 5120 Ksym/sec 23000000 Hz 47.0 dBmV
4 Locked ATDMA 7 5120 Ksym/sec 16600000 Hz 47.8 dBmV
Expert

Re: Modem Dropping Upstream Connection T3/T4 Error

Please post the modem's error / event log entries as well.



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Official Employee Digital Care

Re: Modem Dropping Upstream Connection T3/T4 Error

Hi @amp09k, Just checking to see if you're still having issues with your internet? Can you please post your logs so we can investigate further? 


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Official Employee Digital Care

Re: Modem Dropping Upstream Connection T3/T4 Error

amp09k, as I have not heard back from you in some time, I have closed this thread to further comments. I hope you were able to get your connection issue resolved so you can enjoy reliable service again, but if you still need assistance, please feel free to start a new thread.


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