Please post the modem's error / event log entries as well.
Hi @amp09k, Just checking to see if you're still having issues with your internet? Can you please post your logs so we can investigate further?
amp09k, as I have not heard back from you in some time, I have closed this thread to further comments. I hope you were able to get your connection issue resolved so you can enjoy reliable service again, but if you still need assistance, please feel free to start a new thread.