Try calling 1-800-comcast and ask a rep to completely remove the modem from your account and to "re-provision" it from scratch. Also ask them to confirm that the provisioning and account data in their database is correct and complete.
Hi there, annoyedxfinuser.
I don't see that you posted a response back to our expert.
I wanted to touch base and offer you assistance over the forums if you are up for it!
Have you called ?
Can you please private message me your full name? Thank you for posting to our forums.
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.
I will do my best to help you out. Thank you for your patience.
I wanted to reach out one more time before closing out your post, annoyedxfinuser.
Did you have any other questions?