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Millions of uncorrectables on a single channel

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New Poster

Millions of uncorrectables on a single channel

We've been having instances of packet loss that have gotten worse and worse to the point that our internet is unusable, starting when we upgraded to gigabit service. We've had four technicians come to our house, each one saying the cause was different from the one before them, after the other fix did not work. Currently we have the XB7, which has been installed for less than two days and as of this moment has 154210509 uncorrectable codewords logged. Our internet frequently lags and then disconnects, especially when someone has to connect to something like a Zoom call or online game. This is causing online classes to be incredibly difficult.  I'll paste the upstream and downstream data below. Any insight is appreciated.

 

Index
17
5
6
7
8
9
10
11
12
13
14
15
16
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
159
 
Lock Status
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Frequency
567 MHz
483 MHz
489 MHz
495 MHz
507 MHz
513 MHz
519 MHz
525 MHz
531 MHz
543 MHz
549 MHz
555 MHz
561 MHz
573 MHz
579 MHz
585 MHz
591 MHz
597 MHz
603 MHz
609 MHz
615 MHz
621 MHz
627 MHz
633 MHz
639 MHz
645 MHz
651 MHz
657 MHz
663 MHz
669 MHz
675 MHz
681 MHz
722 MHz
629600000
SNR
41.8 dB
41.6 dB
41.7 dB
41.9 dB
42.1 dB
42.1 dB
42.0 dB
42.1 dB
42.1 dB
41.9 dB
41.2 dB
41.5 dB
41.6 dB
41.6 dB
41.7 dB
41.6 dB
41.4 dB
41.4 dB
41.3 dB
40.9 dB
40.8 dB
40.8 dB
40.7 dB
40.8 dB
40.4 dB
40.3 dB
40.1 dB
39.9 dB
39.6 dB
39.3 dB
38.6 dB
38.8 dB
0.0 dB
NA
Power Level
0.0 dBmV
1.5 dBmV
1.4 dBmV
1.6 dBmV
1.6 dBmV
1.4 dBmV
1.1 dBmV
1.3 dBmV
1.5 dBmV
1.0 dBmV
0.2 dBmV
0.3 dBmV
0.3 dBmV
0.1 dBmV
0.1 dBmV
0.2 dBmV
0.3 dBmV
0.4 dBmV
0.7 dBmV
-1.0 dBmV
0.7 dBmV
0.6 dBmV
0.8 dBmV
0.4 dBmV
0.4 dBmV
0.6 dBmV
-1.0 dBmV
-1.2 dBmV
-1.4 dBmV
-2.2 dBmV
-2.7 dBmV
-3.4 dBmV
0.1 dBmV
NA
Modulation
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
OFDM
OFDM

 

Index
1
2
3
4
Lock Status
Locked
Locked
Locked
Locked
Frequency
30 MHz
36 MHz
17 MHz
23 MHz
Symbol Rate
5120
5120
5120
5120
Power Level
44.0 dBmV
43.5 dBmV
44.5 dBmV
45.0 dBmV
Modulation
QAM
QAM
QAM
QAM
Channel Type
ATDMA
ATDMA
ATDMA
ATDMA

 

Index
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
Unerrored Codewords
129251871
1763159863
1763176516
1763183571
1763196755
1763203768
1763215417
1763207770
1763240821
1763251908
1763259927
1763268627
1763271664
1763289462
1763294569
1763296265
1763305368
1763318252
1763327420
1763341311
1763345476
1763362051
1763360854
1763375337
1763381535
1763383897
1763392735
1763397946
1735999302
1763403924
1763403818
1763420042
129251871
Correctable Codewords
1080522932
1882
1710
1669
1666
1489
1535
1536
1435
1456
1446
1316
1264
1205
1173
1278
1238
1278
1239
1371
1387
1354
1516
1862
2478
3489
4609
7677
10649
15318
20516
24148
1080522932
Uncorrectable Codewords
155329685
25
8
6
24
18
17
14
8
11
19
14
17
36
10
3
30
8
21
42
5
16
17
9
28
33
65
59
370
599
1473
2312
155329685
Highlighted
New Poster

Re: Millions of uncorrectables on a single channel

Were you ever able to fix it? We have an xb7 and are having the same issue.