We've been having instances of packet loss that have gotten worse and worse to the point that our internet is unusable, starting when we upgraded to gigabit service. We've had four technicians come to our house, each one saying the cause was different from the one before them, after the other fix did not work. Currently we have the XB7, which has been installed for less than two days and as of this moment has 154210509 uncorrectable codewords logged. Our internet frequently lags and then disconnects, especially when someone has to connect to something like a Zoom call or online game. This is causing online classes to be incredibly difficult. I'll paste the upstream and downstream data below. Any insight is appreciated.
| Index |
17
|
5
|
6
|
7
|
8
|
9
|
10
|
11
|
12
|
13
|
14
|
15
|
16
|
18
|
19
|
20
|
21
|
22
|
23
|
24
|
25
|
26
|
27
|
28
|
29
|
30
|
31
|
32
|
33
|
34
|
35
|
36
|
159
|
|
| Lock Status |
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
| Frequency |
567 MHz
|
483 MHz
|
489 MHz
|
495 MHz
|
507 MHz
|
513 MHz
|
519 MHz
|
525 MHz
|
531 MHz
|
543 MHz
|
549 MHz
|
555 MHz
|
561 MHz
|
573 MHz
|
579 MHz
|
585 MHz
|
591 MHz
|
597 MHz
|
603 MHz
|
609 MHz
|
615 MHz
|
621 MHz
|
627 MHz
|
633 MHz
|
639 MHz
|
645 MHz
|
651 MHz
|
657 MHz
|
663 MHz
|
669 MHz
|
675 MHz
|
681 MHz
|
722 MHz
|
629600000
|
| SNR |
41.8 dB
|
41.6 dB
|
41.7 dB
|
41.9 dB
|
42.1 dB
|
42.1 dB
|
42.0 dB
|
42.1 dB
|
42.1 dB
|
41.9 dB
|
41.2 dB
|
41.5 dB
|
41.6 dB
|
41.6 dB
|
41.7 dB
|
41.6 dB
|
41.4 dB
|
41.4 dB
|
41.3 dB
|
40.9 dB
|
40.8 dB
|
40.8 dB
|
40.7 dB
|
40.8 dB
|
40.4 dB
|
40.3 dB
|
40.1 dB
|
39.9 dB
|
39.6 dB
|
39.3 dB
|
38.6 dB
|
38.8 dB
|
0.0 dB
|
NA
|
| Power Level |
0.0 dBmV
|
1.5 dBmV
|
1.4 dBmV
|
1.6 dBmV
|
1.6 dBmV
|
1.4 dBmV
|
1.1 dBmV
|
1.3 dBmV
|
1.5 dBmV
|
1.0 dBmV
|
0.2 dBmV
|
0.3 dBmV
|
0.3 dBmV
|
0.1 dBmV
|
0.1 dBmV
|
0.2 dBmV
|
0.3 dBmV
|
0.4 dBmV
|
0.7 dBmV
|
-1.0 dBmV
|
0.7 dBmV
|
0.6 dBmV
|
0.8 dBmV
|
0.4 dBmV
|
0.4 dBmV
|
0.6 dBmV
|
-1.0 dBmV
|
-1.2 dBmV
|
-1.4 dBmV
|
-2.2 dBmV
|
-2.7 dBmV
|
-3.4 dBmV
|
0.1 dBmV
|
NA
|
| Modulation |
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
OFDM
|
OFDM
|
| Index |
1
|
2
|
3
|
4
|
| Lock Status |
Locked
|
Locked
|
Locked
|
Locked
|
| Frequency |
30 MHz
|
36 MHz
|
17 MHz
|
23 MHz
|
| Symbol Rate |
5120
|
5120
|
5120
|
5120
|
| Power Level |
44.0 dBmV
|
43.5 dBmV
|
44.5 dBmV
|
45.0 dBmV
|
| Modulation |
QAM
|
QAM
|
QAM
|
QAM
|
| Channel Type |
ATDMA
|
ATDMA
|
ATDMA
|
ATDMA
|
| Index |
1
|
2
|
3
|
4
|
5
|
6
|
7
|
8
|
9
|
10
|
11
|
12
|
13
|
14
|
15
|
16
|
17
|
18
|
19
|
20
|
21
|
22
|
23
|
24
|
25
|
26
|
27
|
28
|
29
|
30
|
31
|
32
|
33
|
| Unerrored Codewords |
129251871
|
1763159863
|
1763176516
|
1763183571
|
1763196755
|
1763203768
|
1763215417
|
1763207770
|
1763240821
|
1763251908
|
1763259927
|
1763268627
|
1763271664
|
1763289462
|
1763294569
|
1763296265
|
1763305368
|
1763318252
|
1763327420
|
1763341311
|
1763345476
|
1763362051
|
1763360854
|
1763375337
|
1763381535
|
1763383897
|
1763392735
|
1763397946
|
1735999302
|
1763403924
|
1763403818
|
1763420042
|
129251871
|
| Correctable Codewords |
1080522932
|
1882
|
1710
|
1669
|
1666
|
1489
|
1535
|
1536
|
1435
|
1456
|
1446
|
1316
|
1264
|
1205
|
1173
|
1278
|
1238
|
1278
|
1239
|
1371
|
1387
|
1354
|
1516
|
1862
|
2478
|
3489
|
4609
|
7677
|
10649
|
15318
|
20516
|
24148
|
1080522932
|
| Uncorrectable Codewords |
155329685
|
25
|
8
|
6
|
24
|
18
|
17
|
14
|
8
|
11
|
19
|
14
|
17
|
36
|
10
|
3
|
30
|
8
|
21
|
42
|
5
|
16
|
17
|
9
|
28
|
33
|
65
|
59
|
370
|
599
|
1473
|
2312
|
155329685
|
