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Massive Lag Spike when Playing Online Games

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Massive Lag Spike when Playing Online Games

I've had massive lag spikes when trying to play any online game for nearly 2 months. It makes any game unplayable and I pay for the xfinity Pro Package. It doesn;t matter if I'm the only person playing a game or if someone is streaming a show simulatenously the internet spikes constantly making any gaming impossible. I don't know what the issue is and am looking for a fix. 

Expert

Re: Massive Lag Spike when Playing Online Games

Start here: Troubleshooting Guide 

 

If you haven't already, please post your equipment details (make/model of your modem/gateway/router) and a screenshot of your signal levels and your error/event log. Thank you!

 

Video: How to view power levels and event logs.


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Official Employee

Re: Massive Lag Spike when Playing Online Games

Hello, tnr1985. Thanks for reaching out to us on the forums. I apologize to hear you are having issues with lag. I know that can certainly be frustrating. If what Nerburg has sent you does not yield any results, feel free to send me a PM with your first and last name so I can further assist you.

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: Massive Lag Spike when Playing Online Games

Hello, tnr1985. We have not heard back from you. If you still need assistance, please feel free to start a new thread.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!