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MAJOR PACKET LOSS AND FLUCTUATING DOWNLOAD/UPLOAD SPEEDS AGAIN

Contributor

MAJOR PACKET LOSS AND FLUCTUATING DOWNLOAD/UPLOAD SPEEDS AGAIN

This has happenned so many times its unbelievable. I have had at least 7 different techs come to my house over the past 2 years and the problem goes away for a few months and always comes back. I have Blast Tier and I'm getting 60down 0-3 up on a wired connection. This Monday my wireless connection went from stable to unusable(0.3 down 0.1 up) and has been unusable for the past 6 days. 

 

Downstream
Channel Bonding Value
Index
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Lock Status
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Not Locked
Not Locked
Not Locked
Not Locked
Not Locked
Not Locked
Not Locked
Not Locked
Frequency
711.00 MHz
609.00 MHz
615.00 MHz
621.00 MHz
627.00 MHz
639.00 MHz
645.00 MHz
651.00 MHz
657.00 MHz
663.00 MHz
669.00 MHz
675.00 MHz
681.00 MHz
687.00 MHz
693.00 MHz
699.00 MHz
705.00 MHz
717.00 MHz
723.00 MHz
729.00 MHz
735.00 MHz
741.00 MHz
747.00 MHz
753.00 MHz
               
SNR
39.85 dB
38.98 dB
37.36 dB
38.61 dB
38.98 dB
38.98 dB
38.98 dB
38.98 dB
40.37 dB
40.37 dB
40.37 dB
38.98 dB
38.61 dB
38.98 dB
38.98 dB
40.37 dB
40.37 dB
38.98 dB
40.37 dB
40.37 dB
38.98 dB
40.37 dB
40.95 dB
38.98 dB
               
Power Level
3.80 dBmV
3.00 dBmV
2.60 dBmV
2.30 dBmV
2.30 dBmV
2.60 dBmV
2.70 dBmV
2.80 dBmV
3.10 dBmV
2.90 dBmV
3.00 dBmV
3.00 dBmV
3.10 dBmV
3.20 dBmV
3.50 dBmV
3.70 dBmV
3.90 dBmV
3.90 dBmV
3.70 dBmV
3.50 dBmV
3.00 dBmV
2.90 dBmV
3.30 dBmV
3.50 dBmV
               
Modulation
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
               
Upstream
Channel Bonding Value
Index
1
2
3
4
5
6
7
8
Lock Status
Locked
Locked
Locked
Not Locked
Not Locked
Not Locked
Not Locked
Not Locked
Frequency
29.40 MHz
23.00 MHz
35.80 MHz
         
Symbol Rate
5120 KSym/s
5120 KSym/s
5120 KSym/s
         
Power Level
42.75 dBmV
42.75 dBmV
42.75 dBmV
         
Modulation
64 QAM
64 QAM
64 QAM
         
Channel Type
DOCSIS2.0 (ATDMA)
DOCSIS2.0 (ATDMA)
DOCSIS2.0 (ATDMA)
   
 
CM Error CodewordsUnerrored Codewords
627988708
631236104
631240965
631244355
631250284
631240597
631251916
631244923
631255697
628005779
627998147
628006508
627995490
628010841
628011295
628006209
628014497
628003543
628016181
628006932
628022969
628024780
628026409
628001718
0
0
0
0
0
0
0
0
Correctable Codewords
0
11
6
4
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
7
0
0
0
0
0
0
0
0
0
0
Uncorrectable Codewords
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
 
 
 
 
garbageconnection.pngTHIS IS ON A WIRED CONNECTION.
I make a living through elo boosting on the online game League of Legends and I can't play the game with 0 upstream. I have an immense amount of packet loss in every game that I play.
Problem Solver

Re: MAJOR PACKET LOSS AND FLUCTUATING DOWNLOAD/UPLOAD SPEEDS AGAIN

Does rebooting the device or a 30 second press of the reset button fix this at all? What is the make and model of the modem and gateway or router?

Contributor

Can't use my internet because it keeps going out.

Wireless and hardwired connection both have issues. Wireless constantly goes in and out with major packet loss on all online games. I can't watch streams on twitch.tv without it freezing or constantly dropping to 160p. When hardwired my connection sometimes randomly drops in online games. When I tested my wireless connection speed the other day it was 103mbs down/13mbs up. That was after I had posted on your forums, like imediately after I posted all of a sudden my connection increased dramatically. Now its back to 3-8 mbs down and 0-3 mbs up and this happens during all times of the day. I rely on a steady internet connection for my job. 

Problem Solver

Re: MAJOR PACKET LOSS AND FLUCTUATING DOWNLOAD/UPLOAD SPEEDS AGAIN


My Previous Questions:
wrote:

Does rebooting the device or a 30 second press of the reset button fix this at all? What is the make and model of the modem and gateway or router?


Also, there are a few levels that only Comcast can see from thier head end. Those are the Upstream Signal to Noise Ratio (uSNR which should be at least 31d. the Upstream Receive Power (between -2 and +2 dBmV with 0 being in the middle and the best), and the ICFR (no more than +2 dBmV), also try calling and obtaining those values.

Expert
Moved:

Re: MAJOR PACKET LOSS AND FLUCTUATING DOWNLOAD/UPLOAD SPEEDS AGAINNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNN

Expert
Moved:

Re: MAJOR PACKET LOSS AND FLUCTUATING DOWNLOAD/UPLOAD SPEEDS AGAIN

Contributor

Re: MAJOR PACKET LOSS AND FLUCTUATING DOWNLOAD/UPLOAD SPEEDS AGAIN

overpricedanddoesntwork.png117ms to a server that is an hour and a half away.